What & Why of Chatbots?

A Chatbots are part of Robotic automation that mirrors human conversations in their natural format including text using artificial intelligence techniques - deep learning, natural language processing, and machine learning algorithms. Bots learn from the previous interactions and become intelligent and astute over the time.

FutureSoft chatbots are one stop for your Portal, Products, Services and any marcom artifact. Our chatbots are integrated with enterprise systems –SAP, SFDC, MS Dynamics, web portals based on customer requirements.

Chatbots support Login, Access keys, inheritance through Active Directory integration etc. that make them highly secure just like any other corporate solution.

Advantages of using Chatbots

Chatbots are a 24x7 resource that can be effective in,

• Accelerating the Sales Funnel by qualification of leads,
• Real time decision support to enable Sales
• Directing users to relevant section on corporate portal/ mobile apps.
• Finding right training,
• Installation guides, and
• Resolving issues etc.

Ceiling Calculator. It used a simple wizard to determine user requirements for ceiling tiles and estimate quantity /costs.
The wizard steps included,

• Choice of Look – Coffered, Patterned, Textured, wood etc.
• Color options- White, Chrome, Lacquered steel etc.
• Tile Size options
• Selection of exact SKU
• Capture ceiling area
• Compute quantity and approx. cost
• Forward request to next level.

Chatbots are not text only but actually can be media rich with,

• Product images,
• Technical Drawings,
• Videos