SmartBridge Suite
Overview
IEX Total View holds a wealth of valuable information in its database - information that is crucial for the operation and useful for many other applications within the center and the enterprise.
SmartBridge provides advanced, trouble free and seamless Interface with ease of use to IEX users to integrate SmartSync with other applications including: quality monitoring, eLearning, human resources, employee resource management, performance management, agent scorecards, payroll, time keeping, custom applications, ACDs, email, other contact routers and IVR employee access etc.
SmartBridge is a user friendly tool capable of importing and exporting data from TotalView database using SmartSync. SmartBridge in reality can bring in great savings to business by saving time to create xml files and running UNIX commands. The SmartBridge system includes a comprehensive online help and reference tool that explains each function and references information regarding SmartBridge export/import programs, fields, and buttons.
Business Gain
Smart Bridge enhances usability of various import /export programs provided by Smart Sync. It provides simple interface to set parameters and command lines for imports / Exports in very easy manner.
Imports Categories Supported
- Agents
- Forecasts
- MU Opens
- Agent Schedule Changes
- Vacation Summary
- History Information
Exports Categories Supported
- Agents (14 exports)
- Call Type (5 exports)
- Management Units (3 exports)
