Solutions
SmartBridge Suite
SmartBridge is a user friendly tool capable of importing and exporting data from TotalView database using SmartSync.
IEX - Total View
IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact
IEX - Total View Training
FutureSoft provides consulting on WFM tool (IEX - TotalView) to meet the desired goals of the management/customer and help delivering excellence using it.
IEX - Professional Services
Futuresoft being a distributor of IEX in India fosters successful relationships with our customers through diligent technical support, training and on-going consultation.
Total View Onsite/Remote Support
Futuresoft offers extended technical support tailored to your needs which is onsite support in the customer premises depending.
WFM Cons. Services & Func.
FutureSoft has dedicated team of WFM professionals which works on various clients' site handling their WFM operations providing WFM services.
Periscope
Periscope is a user friendly tool capable of collating/ compiling of data from different sources and report in a single desired format.
Agent Lead Mgmt
Agent Lead Management system offers web-based sales lead management software and contact management system software for maintaining and utilizing sales leads...
Avaya, VOIP & NICE Support
Futuresoft has over 10 years of experience in supporting AVAYA & VOIP technologies.
RecoFlex
Reconciliation system that automates account reconciliation process to a large extent, thereby cutting down time and dependence on manual reconciliation expertise.
RecoLite
Reconciliation system that automates account reconciliation process to a large extent, thereby cutting down time and dependence on manual reconciliation expertise.
eOrbit - HRMS Suite
Central repository for personnel information Effective management of employee data from joining to separation and beyond Better servicing through online MIS and timely/ accurate payroll/ claims disbursal
Attendance Management System
AMS (Attendance Management System) is the ideal product for any contact center for managing their employees' attendance more efficiently.
E-Separation
E-Separation is an enterprise application to automate the employee separation process.
