AVAYA, VOIP & Nice Support

Futuresoft has over 10 years of experience in supporting AVAYA & VOIP technologies. Following are few of the offerings:

• L2 & L3 level support for following Avaya Products
• PBX & ACD technologies
• IP Telephony Support
• Interaction Center Support
• Operational Analyst(OA) & Cognos reports
• VoIP Monitoring Server Support
• SIP (Session Initiation Protocol) Server Support
• Call Management System & CMS Custom reports
• Customized Call Detailed Records & CMS reports with proprietary software
• CTI-AES Support
• L2 & L3 Level Support for Nice VoIP logger
• Nice Quality form customization (Form designer)
• Integration and generation of quality related data with other stack application.
• Managing and maintenance of Nice database & Nice loggers
• L2 & L3 level Support for Symon Wallboard Solution.